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Credit Card

When an order is placed online, Credit Card details are forwarded to a protected online banking system stripe.com, that accepts payments in AED via Visa and MasterCards.

ELILHAAM Customers are assured highest Credit Card security due to the fact that all transactions are processed by a world-class payment gateway stripe.com.

PLEASE NOTE THAT ELILHAAM REPRESENTATIVES WILL NOT ASK FOR CREDIT CARD DETAILS THROUGH ANY FORM OF COMMUNICATION.

ELILHAAM recommends Customers to obtain E-commerce security PIN CODES supplied by SecureCode by MasterCard or Verified by Visa.

To learn more, please visit:
www.mastercard.com

www.visa.com

CREDIT CARD CHARGES

If the funds are available and the account is valid, the order will be processed by stripe.com. Credit Cards are debited upon order placement for both available Products and Pre-Order items (which are shipped later in the season or when advised by ELILHAAM).

CREDIT CARD CURRENCY (AED)

Credit Cards are debited in UAE dirham, and the final price will be calculated using the applicable exchange rate provided by the Credit Card Company processing the transaction.

CASH ON DELIVERY (UAE ONLY)

Cash on Delivery is paying cash upon receiving the goods (Only within the UAE)

SWIPE CREDIT CARD ON DELIVERY (DUBAI ONLY)

You can pay through your Credit/Debit card (Visa/MasterCard) for the order payment at the time of delivery in Dubai, UAE.

At Elilhaam, customer satisfaction is our priority.

If you are not satisfied with your purchase, you can request a return or exchange within 15 days of receiving the product.

Non-Returnable Products

1. Items purchased during Sale/ Promotions/ Discounts/ Gift Coupons or declared as non-returnable.
2. Products from the following designers:

• Isabel Sanchis
• Georges Hobeika
• Tony Ward
• Jean Louis Sabaji
• Georges Makaroun
• Preorder and Reorder items.

Conditions for Returns

• Products must be unused and returned with all designer tags intact.
• Include all original packaging, such as authenticity cards and dust bags, if provided.
• Returns must be sent to us within 15 days of the delivery date.

Return Shipping Fees

• International: AED 368
• Within UAE: AED 80

Exchange Policy

• Customers can exchange the returned product for another item of equal value.
• Any price differences must be settled before processing the exchange.
• The same return shipping fees (as stated above) will apply.

Refund Policy

• Once the return is approved after quality checks, we will process the refund or issue store credit based on your preference.
• Refunds will exclude return shipping fees and are subject to processing timelines.

Do you want to raise a return request?

Sign in and Click here, follow the instructions.

Click here to discover more.