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Customer satisfaction is our priority. If you are not satisfied with the product, you can request a return within 15 days.
Refunds
Custom, Pre-Orders & Available by Order:
At Elilhaam we strive to provide you with the best service possible. As part of our commitment to delivering exceptional customer experience, we want to make sure that you are aware of our policy on custom requests and Pre-Orders.
Please note that any custom request, pre-orders and Available by Order are a final sale and cannot be returned. This means that once your order has been processed and fulfilled, we cannot accept returns or offer refunds.
We understand that there may be unique circumstances that require a custom request, and we are happy to work with you to ensure that your needs are met. However, we kindly ask that you carefully consider your order before placing it, as we cannot accept returns on custom items, Pre-Orders and Available by Order.
Pre-order: This refers to ordering a product before it is officially released or becomes available for purchase to the general public. Customers place pre-orders to ensure they receive the product as soon as it becomes available.
Available by Order: If a product is only available for purchase upon request and not readily stocked or displayed for immediate purchase, it is referred to as "available by order”. This implies that customers need to place an order for the product before it is obtained for them.
If you have any questions or concerns about our custom request policy and and Pre-Orders, please do not hesitate to contact us. We are always here to assist you in any way we can.
Thank you for choosing our business, and we look forward to serving you again soon.
Cancellation Policy