COLLECTING YOUR INFORMATION AND HOW WE USE IT?
EL ILHAAM collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by EL ILHAAM. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfill your order. Card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
WHAT is a COOKIE?
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
EL ILHAAM may use your personal information for the processing of orders, payments and provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within the EL ILHAAM group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We don't sell your details to third party marketing companies.
We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
OPT-IN AND OPT-OUT PROVISION
In addition, you will be given the option to opt-out of subscribing to:
(a) Our regular update service which will send you email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, and events of interest. Such alerts may include marketing information about EL ILHAAM, our subsidiaries or selected business partners; and/or
(b) One-off marketing promotions from us.
We don't sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by us/EL ILHAAM.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will use our best endeavors to maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third-party business partner' to whom we transfer any data will provide sufficient protection of that personal information.All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
We may update this policy from time to time. We will post a prominent notice in this section of this policy notifying users when it is updated. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you via email, and you will have a choice as to whether or not we use your personal information in this different manner. We appreciate your comments on www.elilhaam.com privacy practices. All e-mail inquiries can be made through our Contact Us page.
WHERE AND HOW TO ASK QUESTIONS