Return of the product – Terms, and Conditions:

Customer satisfaction is our priority. If you are not satisfied with the product, you can request a return.

• Submit your return request by sending an email to customercare@eliilhaam.com stating the reasons and we will get in touch with you.
• Return requests only accepted within 24 hours of receiving the shipments
• Once the request is received and accepted, our team will be issued a request follow-up number so you can return the product that should reach us within 7 days.
• No returns are accepted unless your email request is received within one day from the date of receipt of the goods (Delivery Date).
• Items should be returned unused, with all ELILHAAM and designer tags still attached.
• Wherever-provided all packaging such as authenticity cards, dust bags should be included with your return.
• No returns are accepted for the products purchased on Sale/ Promotions/ Discounts /Gift Coupons and products declared non-returnable.
• Once the product is received it will be sent for a quality check.
• On the approval of the quality check department, a refund will be made excluding the bank and admin charges.
• If the product does not pass the quality check the refund amount will be decided by our quality team.
• Please note that you are liable for return shipping, customs, and other incurred costs. UAE Return shipments are exempted.
• No returns or refunds are accepted on designer Isabel Sanchis dresses as they are custom made couture dresses. 

Refunds

• Refunds will be credited to the original purchaser's credit card or Paypal account. Shipping costs, customs paid, bank and other charges will not be refunded for items returned.