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FAQ

How to make a purchase

 

At Elilhaam.com, it's a 2-min easy process.

1. Once your item of purchase is selected, simply choose your desired size and click the "Add to Cart" button on the product page.

2. Review the items in your shopping cart and proceed to click the "Check Out" button to complete your order.

Do I need to set up an account to place an order

 

Yes, you can shop at Elilhaam without creating an account, However, registering with us has the below benefits.

1. Track your orders and review your previous purchases easily

2. Collect El Points and get discounts with your next purchase

3. Add Sold out products to your "Wishlist" and get email update if/when the product is back in stock.

4. Save your address and card details for quicker purchase the next time you shop with us

5. Email notifications on our latest arrivals, discounts, and offers.

How Secure is my personal information

 

We take data protection very seriously. please read our Privacy Policy in full.

How long does delivery take, and how much will it cost

 

For information on delivery and shipping cost, view our Shipping Information.

How can I track my order

 

Once an order is dispatched, you will receive an email with an airway bill number with which you can track your package. If you are registered with us, you can follow the progress of your delivery by simply signing into your account, selecting "My Account".

How can I return a product

 

Please check our Return Policy.

 

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