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Worldwide Free Shipping | Cash On Delivery | Full Refund and Returns | Call us +971 4 283 3334

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FAQ

How to make a purchase

 

At Elilhaam.com, it's a 2-min easy process.

1. Once your item of purchase is selected, simply choose your desired size and click the "Add to Cart" button on the product page.

2. Review the items in your shopping cart and proceed to click the "Check Out" button to complete your order.

Do I need to set up an account to place an order

 

Yes, you can shop at Elilhaam without creating an account, However, registering with us has the below benefits.

1. Track your orders and review your previous purchases easily

2. Collect El Points and get discounts with your next purchase

3. Add Sold out products to your "Wishlist" and get email update if/when the product is back in stock.

4. Save your address and card details for quicker purchase the next time you shop with us

5. Email notifications on our latest arrivals, discounts, and offers.

How Secure is my personal information

 

We take data protection very seriously. please read our Privacy Policy in full.

How long does delivery take, and how much will it cost

 

For information on delivery and shipping cost, view our Shipping Information.

How can I track my order

 

Once an order is dispatched, you will receive an email with an airway bill number with which you can track your package. If you are registered with us, you can follow the progress of your delivery by simply signing into your account, selecting "My Account".

Do you have free shipping?

 

At the moment El Ilhaam offering free shipping worldwide for the orders worth more than $150.

To which countries you are shipping?

 

We will ship anywhere in the world.

Can I amend or cancel an item from my order?

 

Unfortunately, order cancellation is not possible due to technical reasons. If you need to make any amendments to your order, please call our Customer Care Team as soon as possible before shipping, and we’ll see what we can do.

Will, there be a shipping confirmation once the order is placed?

 

Once a transaction order has been completed a confirmation will be sent to you via email.

How do I track my package?

 

We provide our customers with a tracking number after their purchase has been processed. The order is tracked through the FedEx/DHL tracking websites.

How do I track my package?

 

We provide our customers with a tracking number after their purchase has been processed. The order is tracked through the FedEx/DHL tracking websites.

I did not get a tracking number, what do I do?

 

Once your order has been processed, we will email you a tracking number within 3-4 days of your purchase. If after 4 days you still haven't received a tracking number for your order, please request this through our contact form and we will provide you with one immediately.

Do you ship internationally?

 

Yes. We want to make sure that everyone is able to receive our products.

Will You be adding more products?

 

Although we are focused on our customers' favourite products, we are continuously enhancing our product lines to our store. We intend to provide everything required to ensure an excellent customer experience.

Can I return the product?

 

Yes. You can return the product unworn with the tags within 14 days of the receipt of the product; in case: You received a different product than you ordered
The product is defective
Note that the returns and refunds are not applicable for the products purchased on Sale/Discount/Promotions e.t.c
For more information, please check our return policy

What is the procedure of return?

 

Please fill the form and send to us, we will check and our team will follow up.

Can I get a refund?

 

Yes. We will refund the amount within 7-10 working days to your source of payments and for accepted and received returns except charges, Duty and taxes incurred on returns.

Returns on Sale /discounted and Promotional Items?

 

Unfortunately No returns and refunds are allowed on Sale/Discounted or promotional Items.

Are the exchanges are allowed?

 

Exchanges are based on the availability of stock.

How can I return a product

 

Please check our Return Policy.

 

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