Return of the product – Terms and Conditions:
Customer satisfaction is our priority. If you are not satisfied with the product, you can request for a return.
- Submit your return request for the RGR (Return of Goods Reference) stating the reasons and we will get in touch with you.
- Once the request is received and accepted, an RGR will be issued after which the product should reach us within 7 days.
- No returns are accepted unless an RGR (Return of Goods Reference) application is received within 1 day from the date of receipt of the goods (Delivery Date).
- Items should be returned unused, with all ELILHAAM and designer tags still attached.
- Wherever provided all packaging such as authenticity cards, dust bags should be included with your return.
- No returns are accepted for the products purchased on Sale/ Promotions/ Discounts and products declared non returnable.
- Once the product is received it will be sent for a quality check.
- On the approval from the quality check department, a refund will be made excluding the bank and admin charges.
- If the product does not pass the quality check the amount will be decided by our quality team.
- Please note that you are liable for return shipping, customs and other incurred costs. UAE Return shipments are exempted.
- No returns or refunds are accepted on designer Isabel Sanchis dresses as they are custom made couture dresses.
- Refunds will be credited to the original purchaser's credit card or Pay Pal account. Shipping costs, customs paid, bank and other charges will not be refunded for items returned.
- Customs duty, Shipping charges and any other charges incurred on returned shipments will be deducted from the amount at the time of refund.
- Please note that card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and is not under our control.
- In case of returns for products purchased on installment plan, the 50% paid amount will be refunded subjected to approval and the installment profile will be deleted after refund.